Personal Information Protection Policy

Hermès Japon Co., Ltd. (hereinafter called “Hermès”) declares, in regard to personal information of its customers and all other parties with whom Hermès transacts business (hereinafter collectively called the “Customers”), which Hermès uses in the course of performance of services, that Hermès will, in compliance with the laws and regulations, guidelines and other norms concerning protection of personal information, develop its own rules and systems, and establish, implement and maintain this Personal Information Protection Policy. Hermès agrees as follows: 1. Compliance with Laws and Regulations In order to comply with the Act on the Protection of Personal Information, Hermès will develop and establish the regulations for protection of personal information, and implement, improve and maintain such regulations by making the executives, employees, temporary staffs and all other concerned parties of Hermès fully aware of and in compliance with such regulations. 2. Internal Regulations and Other Measures. Hermès will introduce appropriate information security measures to prevent and correct falsification, leakage and other improper use of personal information of the Customers retained by Hermès. 3. Acquisition and Use of Personal Information Hermès will obtain personal information of the Customers by lawful and fair means and never by unjust methods. In addition, Hermès will not use the personal information for any purpose other than the specified purpose of use, except to the extent permitted by the laws and regulations. 4. Management of Personal Information Hermès will make efforts to keep the personal information of the Customers accurate and up to date to the extent necessary for achieving the purpose of use and accept any request from the Customers to disclose, modify or suspend the use of their personal information, in accordance with the provisions of the applicable laws and regulations. (Hermès will not accept any request for modification or deletion of the “purchase history” data because it constitutes transaction data obtained in accordance with a sales contract.) 5. Handling of Complaints If Hermès receives any complaint from the Customers in relation to the management of personal information, Hermès will investigate the facts and handle the complaint in good faith as soon as possible. 6. Obligations of Hermès Hermès will comply with the following obligations. 1) Hermès will not provide personal information to a third party without consent of the Customers in question or except to the extent permitted by the laws and regulations. 2) Whenever Hermès uses personal information jointly with a third party or provides it for a third party in order to contract out services to a third party, Hermès will first investigate such third party, execute any necessary agreement and take all other measures required by the laws and regulations. 3) The executives, employees, temporary staffs and any other concerned parties of Hermès will not disclose to third parties the details of personal information learned in the course of performance of services without approval or use such information for unauthorized purposes. The same will also apply to all persons who have left the positions related to the services, and Hermès will take necessary measures to cause them to comply with such obligations. 7. Procedures for Accepting Request for Disclosure and Other Requests Hermès will accept without delay any request for disclosure (including disclosure of records regarding third- party provision), modification or suspension of use of personal information retained by it, according to the procedures separately established by Hermès. 8. Contact for Inquiries and Complaints Any inquiry concerning the purpose of use of personal data retained by Hermès, request for disclosure, correction or suspension of use of such personal data or any complaint concerning any of the foregoing must be directed to the Hermès stores where the customer card was registered or the following contact. Contact for Inquiries and Complaints: Customer Support Desk, Hermès Japon Co., Ltd. Telephone number: 03-3569-3300 9. Revision This Policy is subject to revision without prior notice. Established: April 1, 2005 Last revised: April 1, 2022 Hermès Japon Co., Ltd.